How can we help?
Find answers to common questions about orders, shipping, returns, and our products. If you can't find what you're looking for, we're here to help.
Frequently Asked Questions
Our socks are crafted from 100% GOTS-certified organic cotton with no synthetic blends. We use long-staple cotton combed for exceptional softness, and each pair features a hand-linked toe seam for maximum comfort. Made in specialized Chinese mills with decades of expertise, they're designed to stay in place and keep you walking with confidence.
Our socks are available in UK sizes 6-12 (EUR 39-46). The natural elasticity of our 100% cotton weave provides a comfortable fit across this range. If you're between sizes, we recommend sizing up for a more relaxed fit.
Machine wash at 30°C with similar colors. Do not bleach. Tumble dry on low or air dry for best results. Avoid ironing. Proper care will maintain the softness and shape of your socks for years of comfortable wear.
Absolutely. Unlike most "cotton socks" that contain synthetic blends, ours are knitted from pure organic cotton. The only exceptions are the minimal elastic used in the cuff to keep them up (about 2% of the total material), which is necessary for functionality.
Shipping & Delivery
UK Standard Delivery
3-5 business days
£3.95 or FREE over £50
UK Express Delivery
1-2 business days
£6.95
Order Processing
All orders are processed within 24 hours (Monday-Friday). Orders placed on weekends or bank holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order ships.
We currently ship exclusively within the UK. International shipping coming soon.
Returns & Refunds
We want you to walk with confidence. If you're not completely satisfied with your purchase, we offer a 30-day hassle-free return policy.
Initiate Your Return
Email us at returns@unamused.co.uk with your order number and reason for return.
Pack Your Items
Items must be unworn, unwashed, and in original packaging with tags attached.
Ship Back to Us
We'll provide a prepaid return label. Drop off at any Royal Mail location.
Refund Timeline
Once we receive your return, we'll process your refund within 3-5 business days. You'll receive an email confirmation when the refund is issued. Please allow 5-10 business days for the funds to appear in your account, depending on your bank.
Final sale items and gift cards are not eligible for return. Socks that have been worn or washed cannot be returned for hygiene reasons.
Still need help?
Our support team is available Monday-Friday, 9am-5pm GMT. We typically respond within 24 hours.
support@unamused.co.uk
Mon-Fri, 9am-5pm GMT
Response time: Usually within 24 hours